How to handle a double payment for a receivable invoice.
If one of your customers has paid you twice in error, you can pay them back for the second amount. If you've already allocated the first receipt to the invoice, you would then allocate your repayment to the duplicated receipt.
Steps to take:
- Make a repayment to your customer for the duplicate amount.
- This repayment transaction will then appear in your Cash Book transactions to be processed in your daily routine to analyse transactions. Here you can associate the transaction to the correct customer. Refer to Cash Book > Quick Analyse transactions screen.
- Next, go to the Receivables > Allocate Account Transactions menu where you can allocate your repayment transaction to the second receipt from your customer. Refer to Allocate Account Transactions for your Receivable Accounts to read about allocating transactions.
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